Note: Propane tanks are not allowed in the building for safety reasons.
A blonde customer in her twenties comes in with a propane tank she would like to exchange. One of my
fellow associates (associate a) tries to explain to her the process of buying a new tank which is: leaving
your old tank outside by the locked up cages, coming inside to a register and purchasing a tank
exchange, and then waiting outside for a head cashier (me) to swap the tanks. Unfortunately she just
doesn’t get it and this process takes almost ten minutes. She finally goes outside and another five
minutes go by before she comes inside. Keep in mind she has an attitude the entire from start to finish.
Customer: “Um, is anyone going to come out there? I’ve been out there for quite some time and no one’s
shown up yet.”
Me: “Oh, sorry about that ma’am if you go right through the entrance again I’ll meet you and we can get
you your new tank.”
We meet up and are walking outside when she stops me in the entrance where we keep the carts.
Customer: “Is this going to be heavy? Should I grab a cart?”
After staring at the customer for a few moments I realize she, is in fact, quite serious.
Me: “Uh…yeah. Filled tanks are usually heavy.”
Customer: “Yeah whatever.”
After doing the exchange I ask to see her receipt before I can let her leave as also is policy. She throws
me a really confused look.
Customer: “What? I didn’t pay yet! You told me to come stand out here so I did.”
Me: “Actually ma’am I was there when the associate told you to come outside and /drop off/ your tank,
go back inside and purchase a new one, and then come back outside again. But that’s okay! Just go right
on inside and I’ll wait out here for you.”
When the customer walked away I called the associate standing at the service desk to prepare her for
what was going on. ((I later learned the customer was startled when her order was already rung up for
her when she got there.)) When she comes back outside I ask to see her receipt again and she quickly flashes it in front of my face.
Me: “Ma’am I have to be able to read your receipt.”
Customer: “Oh my god, whatever!”
Handing me her receipt I look it over and give her the all clear to go home. Instead of taking her cart and going on her merry way she stood there for almost a minute and a half.
Customer: “So am I good to go?”
Me: “Yes ma’am. Have a nice day.”
The entire exchange from beginning to end took almost a half an hour. It was all I could do to make it through the last half hour of my shift without crying from my laughter.